Returns & Exchanges

Welcome to Vintage on the Hill, your one-stop destination for all things vintage and unique. As a trusted eCommerce platform in the realm of vintage shopping, we strive to provide you with the best experience possible. We understand that sometimes returns or exchanges may be necessary due to various reasons, and we are here to ensure a hassle-free process for you.

Our Commitment to Customer Satisfaction

Customer satisfaction is our utmost priority at Vintage on the Hill. We want you to be completely happy with your purchase and offer a convenient and transparent returns and exchanges policy. Whether the item doesn't meet your expectations or you simply change your mind, we want to make the process as straightforward as possible.

Easy Returns Process

Returning a product couldn't be simpler at Vintage on the Hill. We have designed a step-by-step process to ensure a seamless experience for you:

• Step 1: Contact our customer support team within 14 days of receiving the item.
• Step 2: Provide the order details and reason for return or exchange.
• Step 3: Our support team will guide you through the return shipping process.
• Step 4: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• Step 5: Upon successful inspection, we will initiate the refund/exchange process.

Please note that the returned item must be in its original condition, unused, and with all tags and packaging intact.

Transparent Exchange Policy

If you wish to exchange an item for a different size, color, or style, we are here to assist. Our exchange policy is simple:

• Size Exchange: Contact our support team within 14 days of receiving the item and provide the desired size. We will process the exchange once the returned item is received and inspected.
• Color or Style Exchange: Follow the same process as mentioned for returns. Once we receive the returned item, we will initiate the exchange process and ship the desired color/style to you.

Exceptions and Special Cases

While we strive to provide a hassle-free returns and exchanges process, there are certain exceptions and special cases to be aware of:

• Final Sale Items: Items marked as "Final Sale" are non-returnable and non-exchangeable.
• Personalized Items: Personalized and customized items cannot be returned or exchanged unless there is a defect or error on our part.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery to initiate the return or exchange process.

Need Further Assistance?

If you have any questions or need further assistance regarding our returns and exchanges policy, our dedicated support team is here to help. You can reach out via email, phone, or our online chat support system. We aim to provide prompt and satisfactory resolutions to all your queries.

At Vintage on the Hill, we believe in building lasting relationships with our customers based on trust, transparency, and unmatched service. Shop with confidence knowing that we have your satisfaction in mind.