Return Policy
Your Satisfaction is Our Priority
At Vintage on the Hill, we strive to provide you with the best online shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, our return policy is designed to ensure your complete satisfaction.
30-Day Return Guarantee
We offer a generous 30-day return guarantee on all eligible items purchased from Vintage on the Hill. This means that if you are not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund or exchange, no questions asked.
Eligibility Criteria
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We cannot accept returns on items that have been used, damaged, or altered in any way. Please ensure that all tags, labels, and accessories are intact.
Easy and Hassle-Free Returns
Returning an item at Vintage on the Hill is easy and hassle-free. Simply follow these steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return process. You can reach us through our website or by calling our dedicated helpline.
- Provide your order details and the reason for the return. Let us know if you would like a refund or an exchange.
- Our customer support team will guide you through the necessary steps and provide you with a return authorization number.
- Securely package the item, along with all the original accessories, and include the return authorization number on the package.
- Ship the package back to us using a trusted shipping service of your choice. We recommend using a service that provides tracking information for added peace of mind.
Refund Process
Once we receive and inspect the returned item, we will initiate the refund process. Depending on the original payment method, refunds will be processed within 3-5 business days. You will receive an email notification once the refund has been successfully processed. Please note that the refunded amount may take additional time to reflect in your account, depending on your bank or credit card provider.
Contact Us
If you have any questions or concerns about our return policy, feel free to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction with Vintage on the Hill.
Thank you for choosing Vintage on the Hill as your trusted eCommerce and shopping destination. Happy shopping!
