Shipping Policy - Heritage Furniture Gallery & Outlet
Introduction
Welcome to Vintage on the Hill, your premier destination for vintage and antique furniture. In this shipping policy, we aim to provide you with all the necessary information regarding our shipping methods, delivery options, and return policies. We strive to make your shopping experience as seamless as possible, from the moment you place your order to the moment your items arrive at your doorstep.
Shipping Methods
At Vintage on the Hill, we offer a variety of shipping methods to ensure that your items are delivered safely and efficiently. Our dedicated team works closely with reputable shipping carriers to ensure that your orders are handled with care. We primarily utilize the services of trusted shipping companies such as UPS, FedEx, and USPS.
For larger furniture pieces, we arrange specialized freight shipping. Our team will carefully package your items to minimize the risk of damage during transit. Additionally, we provide insurance coverage for all shipped items, giving you peace of mind throughout the delivery process.
Delivery Options
When it comes to delivery options, Vintage on the Hill offers both standard and expedited shipping. Our standard shipping option ensures that your items reach you within the estimated delivery timeframe. For those in need of a faster delivery, we offer expedited shipping at an additional cost.
Depending on your location and the size of your order, our delivery times may vary. We strive to provide accurate estimates, but please note that unexpected circumstances or peak seasons may cause minor delays. Rest assured, our team will always keep you informed regarding the status of your shipment.
International Shipping
As an international brand, Vintage on the Hill proudly offers shipping options worldwide. Whether you're located in the United States or any other part of the globe, we want to ensure that you can enjoy our handpicked vintage pieces. Please note that international shipping rates and delivery times may vary depending on your location.
For international customers, customs and import duties may apply. These charges are the responsibility of the recipient and are determined by the destination country's customs office. Vintage on the Hill is not responsible for any delays or additional fees associated with the customs clearance process.
Returns and Refunds
We understand that sometimes your purchased items may not meet your expectations, and we're here to assist you. If you find yourself unsatisfied with your order, Vintage on the Hill offers a hassle-free returns and refunds policy. We accept returns within 30 days of the delivery date, provided that the items are in their original condition.
To initiate a return, please contact our customer support team with your order details. Our team will guide you through the return process and provide you with a return shipping label if applicable. Once we receive the returned items and verify their condition, we will process your refund within a reasonable timeframe.
Please note that Vintage on the Hill reserves the right to refuse returns or apply restocking fees if the items are not returned in their original condition or if they have been damaged by the customer.
Contact Us
If you have any further questions regarding our shipping policy, feel free to reach out to our dedicated customer support team. We are here to assist you with any concerns or inquiries you may have. You can contact us via phone, email, or through our website's contact form. We value your feedback and strive to provide exceptional service.
Thank you for choosing Vintage on the Hill for your vintage furniture needs. We look forward to exceeding your expectations and making your shopping experience memorable.
