Frequently Asked Questions

1. How can I place an order?

At Vintage on the Hill, we've made it easy for you to place an order for your favorite vintage items. Simply browse through our carefully curated collection and choose the items you love. Once you've found what you're looking for, click on the 'Add to Cart' button, and the item will be added to your virtual shopping cart.

When you're ready to complete your purchase, navigate to your shopping cart by clicking on the cart icon in the top right corner of the screen. Review the items in your cart, make any necessary adjustments, and then proceed to the checkout page.

On the checkout page, provide your shipping details, select your preferred payment method, and click 'Place Order.' You will receive a confirmation email with your order details shortly after.

2. What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient shopping experience for our customers. At Vintage on the Hill, you can pay for your order using:

• Credit or debit cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
• PayPal: If you prefer to use PayPal for your online transactions, you can select this option during checkout.
• Apple Pay: For seamless and secure payments, you can also utilize Apple Pay if you have an Apple device.

Rest assured that all payment methods are safe and secure, ensuring the protection of your personal and financial information.

3. How long does shipping take?

We understand that you're excited to receive your vintage treasures, and we strive to process and ship orders as quickly as possible. After placing your order, please allow for 1-2 business days for processing.

Shipping times vary depending on your location. Typically, orders within the United States are delivered within 3-5 business days. International orders may take longer, ranging from 7-14 business days, depending on customs and local postal services.

Upon shipping your order, we will provide you with a tracking number so you can monitor the progress of your package every step of the way.

4. What is your return policy?

We want you to be completely satisfied with your purchase from Vintage on the Hill. If for any reason you're not happy with your order, we offer a hassle-free return policy.

Within 30 days of receiving your order, you can initiate a return for a full refund or exchange. Please ensure that the item is in its original condition, unused, and in its original packaging. To initiate a return, simply contact our customer support team, and they will guide you through the process.

Please note that personalized or customized items may not be eligible for return unless there is a defect or error on our part.

5. Do you offer international shipping?

Absolutely! Vintage on the Hill ships internationally, allowing vintage enthusiasts from around the world to enjoy our unique collection.

When placing your order, simply enter your international shipping address during checkout, and we will calculate the shipping costs and delivery estimates for you. Please note that international orders may be subject to customs fees, import taxes, and other additional charges imposed by the destination country. These charges are the responsibility of the buyer and may vary based on your location.

6. Can I track my order?

Yes, you can easily track your order at Vintage on the Hill. Once your order has been shipped, we will provide you with a tracking number via email. Simply click on the tracking number or visit our website, and enter the tracking number in the designated tracking section.

This will allow you to monitor the progress of your package, ensuring you know exactly when to expect your vintage treasures.

7. What if I have more questions?

If you have any additional questions or need further assistance, we're here to help. Our friendly and knowledgeable customer support team is available to answer any queries you may have. You can reach us through our Contact Us page or by sending an email to [email protected].

We value your feedback and strive to provide the best shopping experience possible.